Returns and Exchanges Policy
SHOP n:PHILANTHROPY RETURN POLICY
N:Philanthropy accepts online returns of unworn/unwashed merchandise in saleable condition with original tags within 30 days of your order receipt. All refunds will be applied to the original payment method.
Our return process is convenient and easy. Please make sure when making a Return and/or Exchange that it is within the guidelines of our Return Policy.
To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package. Email email@example.com for return instructions.
We only accept unworn merchandise within 30 days of the original receipt, purchased at n:PHILANTHROPY.com.
Please contact a Customer Service Representative at firstname.lastname@example.org with a detailed description of what you would like to return or exchange along with your order number and we will get back to you within 24 hours.
Please note: Only merchandise received by our warehouse can be processed for a return.
You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to email@example.com.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Making an Exchange:
Exchange requests must be made within 30 days of the order receipt for merchandise purchased at full retail price.
Specify the exchange item and the new color / size or and style on the return/exchange mail to firstname.lastname@example.org
Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.
If you are exchanging an item due to an error made or due to quality issues, we will reimburse with store credit for the shipping costs.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.
If you have any questions or concerns, please e-mail us at email@example.com
We ship via UPS which providing secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.